Whimsical custom portraits from your photos

Custom portraiture is a great way to immortalize that special person in your life. Wonderful gifts for the loved ones in your life.

Here are some frequently asked questions & the answers about our process.

How much does a portrait cost?
What is fine art canvas?
What is a giclee print?
How do I place an order for a portrait?
What forms of payment are acceptable?
How do I redeem my Gift Certificate?
What kind of photo do I have to submit?
How do I submit my photos?
Can I use a professionally shot photo?
What if I don’t have a good photo of the subject?
Can I give a popartgo portrait as a gift if I don’t have a photo of the subject?
How can I be sure what kind of portrait I will get?
Can I request revisions after I have received my proofs?
How long will it take to create my masterpiece?
How do you create the portraits?
How is my finished portrait delivered to me?
Can my portrait be shipped internationally?
How should my popartgo portrait be cared for?
What else can my popartgo be printed on?
Who retains copyright on the work?
What if my question isn't answered here?

 

How much does a portrait cost?
Price depends on the size you select, click here for a complete price list.

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What is fine art canvas?
The canvas we utilize is a 100% cotton based, bright white, water-resistant artist-grade material. Our canvas is completely acid-free, and pH-neutral without optical brightening additives (OBAs) or fluorescent whiteners. These features guarantee a significant increase in the longevity/archival nature of the print. Our larger prints (18 x 18 and up) are "giclée" prints, which can be stretched.

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What is a giclee print?
The short answer is giclee is really just a fancy french word that artists and photographers use to describe their prints.
The longer answer is that its a name given to a specific process and type of ink jet prints. The printers used are commercial high end printers, and while similar in the mechanics as your home printer, they can produce high grade archival prints. Both our canvas and our inks are archival which will allow you to enjoy your portrait for a lifetime.

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How do I place an order for a portrait?
It’s simple! Just visit our order page, select a size, and make a few other choices, and the shopping cart will automatically calculate shipping or taxes if they apply. You can pay right online by credit card (via paypal), by personal check or money order.

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What forms of payment are acceptable?
We accept Visa, Master Card, American Express, or Discover credit cards (via paypal), as well as personal checks and money orders.

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How do I redeem my Gift Certificate?
If you received a gift certificate for a specific size & style of portrait, you are welcome to go ahead and place your order for the specified portrait and simply select "Gift Certificate" as your method of payment.
If you were given a gift certificate for a dollar amount, please contact us directly when you are ready to place your order and we will provide you with a voucher number. You will then be able to use the voucher number during the checkout process to deduct the amount of your gift certificate from your order total. You will only be responsible for any charges, including shipping & handling, in excess of your gift certificate amount so when you check out you can choose to pay any balance due by check or credit card.

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What kind of photo do I have to submit?
We can work with digital pictures or actual photographs, but quality is key. Digital photos should be of high resolution and well focused, and real photos should be sharp and well focused. They need to be reasonably close-up, and practically perfectly focused. However, you don’t have to worry about things like cluttered backgrounds or red eyes, we can fix that. Feel free to send a selection of pictures that you like and we’ll use the one that we think will work the best. Did we mention that they really need to be really well focused?

Take a look at our photo tips page!

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How do I submit my photos?
Digital images can be e-mailed as .tif, png or .jpg(highest quality) files to email. Please do not edit or crop down the digital photos before you send them.
Real photos can be send via snail mail to the following address:
Pop Art Go
12902 E Idaho Drive
Aurora, CO 80012
Of course we will return your original photos with your completed order.

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Can I use a professionally shot photo?
Yes you can, however you'll need to ask the photographer for a copyright release since these photographs are copyrighted and owned by the photographer. You can download a simple release form here, and submit it with your photo. We will confirm the release information prior to beginning work on your portrait.

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What if I don’t have a good photo of the subject?
Before ordering you should take a look at our photo tips page to find out what makes a suitable photo for us to work with. If your photo selection is limited and less than ideal, and you are not able to take more photos, we will happily recommend our more subtle styles of art.

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Can I give a Pop Art Go portrait as a gift if I don’t have a photo of the subject?
Gift Certificates are available for any size portrait and will allow the recipient to submit their favorite photo and choose a style they will love. Click here to learn more.

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How can I be sure what kind of portrait I will get?
When you order we will ask you to provide examples from the website that you really like. We may also ask you about colors and backgrounds and any other specifics that will help us create a portrait you will love. Then there’s the proof process in which you will choose from a couple of proofs before we print. We can even do some basic revisions to one of your proofs if necessary to ensure you will be totally satisfied with the finished product.

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Can I request revisions after I have received my proofs?
Yes. We are happy to make some basic revisions to one of your proofs, such as rearranging colors, etc. Any further changes requested after you are provided with your revision will lead to delays of up to three weeks in your portrait production, and will require additional artwork fees of $75/hour with a 1 hour minimum charge. Therefore, we do ask that you be as specific as possible when making requests for revisions.

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How long will it take to create my masterpiece?
Once we have received your payment and a suitable photo,we will get started. Our turnaround time for proofs from this point will depend on our current workload as we always give each portrait the individual attention it deserves. We will let you know at the outset of the project approximately how long it will be until you will have proofs to preview. After you have decided which of the proofs you love the most, we’ll get it ready to print. The printing process usually takes 5 to 7 business days. Finally, Priority shipping takes three to four days for delivery.

Rush service and Express delivery may be available for a an additional fee, just contact us directly with the details of your timeframe and we will let you know what we can do.

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How do you create the portraits?
Depending on the selected style of portrait, several different software applications (Painter, Photoshop, Illustrator, etc.) combined with filters and a stylus are applied. Understanding that each subject is unique, hours of focused attention to detail are dedicated to produce a high quality finished creation that we are known and complimented for.

How long does each portrait take? A number of factors will influence the amount of time each portrait will require (quality of photo, portrait style selected, complexity of subject, etc.). We start by adjusting the photos, removing the background, then add in hand-drawn details and enhancements, followed by applied colors and effects. With all factors considered, portraits generally begin at 4 hours, with 27 hours being our current record.

Our commitment is to compliment the subject with color and effects without losing them in the process. We take great pride in the art that we create, and feel honored by each and every client's decision in selecting Pop Art Go Studio to capture and create a piece to celebrate the art in their special family member throughout the years

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How is my finished portrait delivered to me?
We ship all portraits via USPS Priority Mail or FedEx home/ground delivery. All portraits smaller than 18x18 are carefully packaged and shipped flat. All portraits 18x18 or larger are rolled and securely packaged in a tube for shipping. You will then be able to frame or stretch your portrait as you choose.

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Can my portrait be shipped internationally?
Yes. We can accept international orders, please contact us before placing an order providing your shipping address along with the size of print you wish to purchase and we will happily provide you with a shipping estimate.

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How should my popartpet portrait be cared for?
Most importantly, as with any fine art, your portrait should never be placed in direct sunlight.
Our canvas giclee portraits are printed on fine art canvas which can be professionally framed either using stretcher bars (18 x18's and larger), or flat-mounted and framed behind glass.

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What else can my popartgo portrait be printed on?
T-shirts, mugs, magnets, wall clocks, mouse pads, tile coasters, the list goes on. Visit our 'Gift Shop Page' to see the complete selection. After we have created your portrait, you can let us know which items you are interested in and we’ll create an online store for you.

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Who retains copyright on the work?
The artist retains all copyrights to and all rights of reproduction of all images from the moment of creation, and is ordinarily given a term enduring for the artist's life, plus an additional 70 years after the artist's death.

The artist retains all copyrights to created images and their use in reproduction form, i.e. limited edition prints, merchandise, and has the right to the distribution of the reproductions of created images.

The artist has the right to use created images publicly for advertising and promotional displays.

Commercial use or reproduction of created images is prohibited without express permission of Pop Art Pet, LLC. (licensing fee may apply). Please contact us directly with any commercial use inquiries.

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What if my question isn't answered here?
Didn’t find the answer to your question here? Just contact us directly with your concerns.
720.488.3575

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